Starline Kitchen & Bath Gallery

Reviews about Starline Kitchen & Bath Gallery

• Joanne Paul

  Mar, 09 2018
  ★ ★ ★ ★ ☆
  Update:
  After the completion of my bathroom I had some questions and my designer/sales representative reached out to me and discussed with me the concerns that I had during my bathroom remodel. He made everything right and was professional during our entire conversation. I am happy with the result of my bathroom and Starline's follow up.
  
  I wish I could select 2.5 stars. The designer I had drew me a beautiful kitchen and bathroom remodel I loved them both. I got my kitchen done first. I had 1 contractor who came in everyday and was wonderful I could leave him while I went to work and every night I came home there was progress seen. It took a while to get going I went to the showroom in May and the job did not start until the end of August 2016 and he completed the job in 6 weeks. Because I had such a good experience with the kitchen I decided to have my bathroom done. This experience was the complete opposite. I went to the showroom in February and the job did not start until August 1, 2017. To this date the job is STILL NOT DONE! Instead of 1 contractor I've had several in and out of my house they showed up late without calling and I had to take numerous days off work. The first day of demo the contractor broke the arm on my outside lamp post told me he'd fix it and never did. I finally ordered one online and put it back up myself. The dry wall guy was a Slob. He got mud all over my new bathtub and on my walls in the hall and he didn't have his own broom and dust pan so he asked to use mine and, yes, got mud all over it and I had to buy a new one. The painters did a half A** job. Didn't even paint everything they were suppose to. First time came without enough primer so had to go out to the store. Second time I thought he was going to touch up. NOPE. He painted the inside of my door but not the outside going into the hallway and did not touch up any of the first guys work (and it needed it) so I have painting to do to get that part of the job completed. The tile guy was great he did an awesome job the tile work is beautiful I'm very happy with that. Then the contractor comes back in and they gouge my expensive marble tile while installing the cabinets I'm told that will be fixed but I'm not holding my breath. And so here it is October 17, 2017 and the job still IS NOT DONE!! Last time I heard from Starline was via text on September 12, 2017 so 1 month has gone by and nothing and the job still is not completed. That's why the 2.5 stars it all goes for the kitchen and the contractor who was a one man show and was awesome. I would ask a lot of questions if you use this company and be very patient their communication stinks.

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